Privacy Policy

This Privacy Policy explains how Arivya Silver ("we") collects, uses and protects your personal information when you shop with us or use our website. We act as a Data Fiduciary under the Digital Personal Data Protection (DPDP) Act, 2023.

1. What We Collect

• Identity and contact details including your name, phone number, email address, billing address and shipping address.
• Order and transaction details including purchased items, invoices, product photographs, certificate references and payment information. We never store complete card details as payments are securely processed through our payment gateway.
• Bank account details provided by you for processing Cash on Delivery (COD) refunds.
• Website usage information including cookies and analytics data where applicable.

2. Why We Use Your Information

We use your information only for legitimate business purposes, including:

• Processing and delivering your orders.
• Managing returns, exchanges, buybacks and refunds.
• Providing customer support and after-sales service.
• Complying with legal, regulatory and tax obligations.
• Sending promotional offers and updates where you have provided your consent.

We collect only the minimum information necessary to provide these services.

3. Consent

Where your consent is required, such as for marketing communications, it is requested in clear and simple language. You may withdraw your consent at any time using the same method through which it was provided. Withdrawal of consent does not affect any processing already carried out or processing required under applicable law.

4. Your Rights

Under the DPDP Act, you have the right to:

• Access your personal information.
• Correct or update inaccurate information.
• Request deletion of your personal data.
• Nominate another individual to exercise your rights.
• Raise a grievance regarding the handling of your personal information.

To exercise any of these rights, please contact our Grievance Officer.

5. Sharing Your Information

• Your information may be shared with trusted service providers including payment gateways, courier partners, inventory management providers and IT service providers solely for delivering our services.
• Information may also be disclosed where required under applicable laws or government regulations.
• We never sell your personal information.

6. Data Retention

We retain personal information only for as long as necessary.

• Transaction and invoice records are retained for up to 8 years from the end of the relevant financial year.
• Marketing consent records are retained until consent is withdrawn and for one additional year.
• Website analytics information is retained only for the applicable analytics retention period.

After the applicable retention period, your personal data is securely deleted or anonymised.

7. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, alteration or loss. If a personal data breach occurs, we will comply with the notification requirements prescribed under the DPDP Rules.

8. Grievance Officer

For any privacy-related questions, requests or complaints, please contact:

9. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be published on this page together with the latest effective date.