Refund & Return Policy

This Refund & Return Policy explains how refunds and returns are handled by Arivya Silver. If you wish to exchange your jewellery or request a Lifetime Buyback, please refer to our separate Exchange & Buyback Policy.

1. Order Cancellation Before Dispatch

You may cancel your order at any time before it has been dispatched.

• Orders cancelled before dispatch are eligible for a full refund.
• The refund will be made to the original payment method.
• Once an order has been dispatched, it can no longer be cancelled.
• After delivery, eligible products may instead be returned under our 15-Day Return Policy.

2. 15-Day Return Policy

Eligible products may be returned within 15 days from the date of delivery (online orders) or purchase (in-store).

• Returns are accepted for change of mind, incorrect size, design preference, defective products or wrong items received.
• You will receive a refund equal to 100% of the invoice value.
• Refunds are issued to the original payment method.
• Cash on Delivery (COD) orders are refunded through bank transfer.
• Applicable on both Silver Jewellery and Lab-Grown Diamond (LGD) Jewellery.
• Custom-made, engraved, personalised or resized products are not eligible.
• Products must pass our Quality Check and be returned with original tags, invoice, packaging and LGD certificate (where applicable).

3. Cash on Delivery (COD) Refunds

Since COD orders are paid in cash, refunds are processed only through bank transfer.

• The bank account must belong to the purchaser.
• Supporting documents such as a cancelled cheque, bank passbook or verified UPI ID may be required.
• Refunds are processed only after the returned product successfully passes our Quality Check.

4. Refund Processing Time

• Refunds are initiated within 3 business days after the returned product passes our Quality Check.
• Once initiated, banks or card issuers may take an additional 5–7 business days to credit the amount.
• Bank processing time is outside the control of Arivya Silver.

5. Return Shipping Charges

• For change-of-mind returns, return shipping charges are capped at ₹1,100 and are payable by the customer.
• If the item received is defective or incorrect, Arivya Silver will bear the shipping cost.
• Walk-in returns at our store are completely free.

6. What Is Not Covered

• Store Credit issued under the Lifetime Buyback Policy cannot be redeemed for cash.
• Making charges are not refundable under any Lifetime Buyback transaction.
• Please refer to our Exchange & Buyback Policy for Store Credit and Buyback terms.

7. Inspection & Quality Check

Every returned product is inspected, verified, photographed, weighed and authenticated before approval.

• Inspection is completed within 3 business days of receiving the returned product.
• Lab-Grown Diamond (LGD) products may require up to 7 business days for certificate verification.
• If a return is declined or the valuation is disputed, one additional inspection by the Store Manager may be requested within 7 days.
• The Store Manager's decision after the second inspection will be final.
• All inspections and decisions are carried out consistently and fairly for every customer.